Pricing & Refund Policy

1. Individual quotations

Service fees depend on the nature, scope, complexity and expected duration of each engagement. Clients receive a written quotation identifying included services, payment stages and material exclusions before work begins.

2. Payment structure

Our usual arrangement requires an agreed deposit before work begins and payment of the remaining balance when the agreed service stage is completed. Different arrangements may apply where stated in writing.

3. Separate official and third-party charges

Government charges, taxes, translation, notarisation, audit fees, courier fees and other third-party costs are separate from Dazall's professional fees unless the quotation expressly states otherwise.

4. Cancellation before work begins

If a client cancels before substantive work begins, professional fees not yet earned may be refunded after deducting any agreed consultation fee, payment cost or non-refundable third-party expense.

5. Cancellation after work begins

Fees corresponding to consultation, review, planning, preparation, coordination or other work already performed are non-refundable. Any amount paid for clearly unperformed work will be assessed against the written scope and payment schedule.

6. Official decisions and delays

A refusal, delay, change of requirement or other decision by a government or third-party authority does not automatically create a right to a refund for services already performed.

7. Refund requests

Refund requests should be sent to support@dazall.com with the client name, service reference and reason for the request. Approved refunds will be returned through an appropriate payment method within the timeframe communicated in writing.